Refund policy

Returns and refunds

We do not require items to be returned.

Whether you need a different size or you've changed your mind, there is nothing to post back and no return postage to pay.

Exchanges

If the size isn't right, email  rightcutsupport@gmail.com with your order number and the size you need. We will send a replacement free of charge. You do not need to return the original.

One free exchange per order.

Cancellations and refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day your order is delivered to cancel your order for any reason.

To cancel, email rightcutsupport@gmail.com within that period. We will refund your order in full, including delivery. No reason is required and no return is necessary.

Faulty or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, email us a photograph. We will send a replacement or issue a full refund, whichever you prefer. Nothing needs to be returned.

Refund timing

Refunds are issued to the original payment method within 14 days of your cancellation request. Your bank or card provider may take a few additional days to display it.

Fair use

We reserve the right to decline repeat requests from the same customer or delivery address where there is evidence of misuse. This does not affect customers acting in good faith, and does not affect your statutory rights.

Contact

rightcutsupport@gmail.com